> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Does UniHop sell products directly?

No, UniHop does not sell products directly. We provide delivery services only.

### Details

UniHop is a delivery service platform that connects customers with drivers for pickup and drop-off. We do not operate as a store or retailer, and we do not sell any products.

###### To use UniHop, customers must first place an order directly with their chosen store. 

This can typically be done through:
* The store’s website
* The store’s mobile app
* Phone orders (if supported by the store)

Once the order is placed and confirmed with the store, you can then request a UniHop delivery to have the items picked up and delivered to your desired location.

###### This process ensures that:

* Orders are handled directly by the store
* Payments for items are made to the store, not UniHop
* Deliveries are carried out efficiently by UniHop drivers

### What’s next?

###### To complete a delivery:

* Place your order directly with the store
* Confirm that the order is paid and ready for pickup
* Schedule a delivery through [UniHop's website](https://unihop.app/stores/anything) with the correct details. 

If you need help choosing the right delivery option, you can contact our Support team via live chat in the UniHop platform [**__support@unihop.app__**](mailto:support@unihop.app) 

### What UniHop is/is not

* UniHop is a delivery service provider that handles transportation of items from pickup to drop-off.
* We do not sell, stock, or process orders for products.
* A successful delivery depends on proper coordination between the customer, the store, and the driver.