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# How do I fill out the in-store pickup order form?

# How do I fill out the in-store pickup order form?

Here are the instructions for how to take a receipt or order confirmation to place a UniHop order to have it delivered to you.

First, have your store order confirmation open while you fill this in.

**Store and pickup location.** The specific store holding your order — not the branch nearest you. If you ordered from across town because that's where the stock was, use that address.

**Pickup name and order number.** Copy these exactly as the store has them. If the order is under someone else's name, use theirs, not yours.

**Pickup code, barcode, or confirmation email.** Some stores scan a barcode or QR code at handover. Attach a screenshot when placing the order, or send the barcode, photo, or confirmation email through live chat after submitting it. We will share it with the assigned driver. A screenshot is fine. Without this information, stores that require it may not release the order.

If pickup requires identification, check the store's third-party pickup policy before ordering. A digital copy may be accepted by some stores, while others require the physical ID. If the store accepts a copy, send the pickup confirmation or barcode and ID copy through live chat as instructed; do not send ID directly to the driver unless specifically authorized.

**What's in the order.** A short description is enough, but mention anything that changes how it travels: frozen or chilled, glass, a cake, oversized, or heavy, or any handling instructions, especially for special handling orders.

**Drop-off address and contact number.** Usually yours. If it's going to someone else, give their number. For an office, hotel, or venue, add the name it should be left under.

**When you need it.** Choose ASAP, or schedule it. If the store gave you a pickup window, schedule for just after it opens.

||| Before you submit, make sure the order is paid in full and the store has confirmed it is ready for pickup — not just that the order was received. Those are different states, and a driver arriving before the order is packed is the most common reason a pickup fails.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/2/f/8/a2f83e5bec588000/receipt-explanation_b4m8c2.png)