Can drivers pay for items in-store?

No, drivers are not allowed to pay for items in-store. All orders must be fully paid for directly with the store either online, over the phone, or through the store’s own payment system before the driver arrives for pickup.

Details

UniHop operates strictly as a delivery service, which means drivers are responsible only for picking up and delivering items, not purchasing them.

To ensure a smooth and successful delivery, customers must complete payment with the store ahead of time. This can typically be done through:

• The store’s website (online checkout)
• Phone payment directly with the store
• Any official payment method accepted by the store

Drivers will arrive at the pickup location expecting the order to be ready and already paid for. If the order is not yet paid, drivers may not proceed with the pickup, which can result in delays or cancellations.

This policy helps avoid issues such as:

• Order delays while waiting for payment
• Miscommunication between the driver and store staff
• Failed pickups due to unpaid or unprepared orders
• Store closures at the time of pickup 

What’s next?

Before scheduling a delivery, make sure to:

• Confirm that your order has been fully paid
• Verify that the store has received and processed your order
• Ensure the order will be ready for pickup at the scheduled time

If you’re unsure whether your order is ready or properly paid, it’s best to contact the store directly before dispatching a driver.

What UniHop is/is not

• UniHop provides delivery services only—we do not handle in-store purchases or payments on behalf of customers. This allows us to keep deliveries efficient, reliable, and focused on getting your items from pickup to drop-off as smoothly as possible.
• Final delivery success depends on proper coordination between the customer and the store, including payment confirmation and order readiness at the time of pickup.

Updated on: 04/13/2026