Question 1

Where can I place a store shopping delivery?

Accepted Answer

You can place a store shopping delivery through UniHop’s Store Shopping page. Whether you’re ordering groceries for your home, stocking an office kitchen, or sending essentials to a friend or family member, UniHop makes it easy to request a delivery when you’re ready.

Here’s how to do it:

Place an in-store pickup order (Ex: If you are looking for cookies from John's Cookies, visit their website to place a pickup order)
Once your store order is set, hop back on our site, enter in the pickup order details, choose a delivery time (or schedule it for a specific pickup window if you already know when the order will be available), and pay. Use one of the links below to place your order:

Place your shopping order here
For restaurants
If the store is not listed, use this link

The Hopper will pick up your order & deliver to you!

||| Important: Store Pickup Policies Vary by Location. Before placing your order, please confirm that your specific store location allows pickup by a third-party courier.

Details

How store shopping deliveries work

A “store shopping delivery” usually means you’ve placed an order with a store (often grocery, convenience, or specialty retail), and you want a driver to pick it up and deliver it to your doorstep (or another address). This is especially helpful for:

busy shoppers w

Question 2

How much does a UniHop delivery cost?

Accepted Answer

UniHop delivery pricing can vary depending on the pickup and drop-off distance, what you’re delivering, and the vehicle type needed—but we’ll help you choose the best-value option for your specific situation. Whether it’s a quick same-day shopping delivery, a store pickup, or a large item delivery, our goal is to keep things clear, practical, and easy.

Details

UniHop supports a wide range of delivery needs—everything from on-demand local delivery for shopping bags and small packages, to bigger deliveries like furniture, bulky store pickups, large packages, or high-value items that require special handling or a larger vehicle.

|| Note: If you are a Business, please see this article: How do I get a delivery quote for my business?

Standard shopping deliveries (typical small-to-medium items) start at $14.99, and are a great fit for errands, retail pickups, and everyday deliveries.
For deliveries over 15 miles, the total price may increase based on distance (often about $1 per additional mile), since longer routes require more time and mileage from the driver.
For large item / special vehicle deliveries, pricing usually starts around:

SUV (up to ~13 miles): starts at $50
Pickup truck: starts at $75
Cargo van: starts at $100
Box truck: starts at $275

Longer distances or special delivery requirements can

Question 3

Does UniHop work with Shopify?

Accepted Answer

Yes. UniHop works with Shopify and can help you turn Shopify orders into fast, reliable local delivery—so you can offer same-day or scheduled delivery without having to build (or manage) your own delivery team. Whether you’re a growing DTC brand, a local retailer, or a store expanding delivery zones, we’ll help you choose an approach that fits your order flow and customer experience.

Details

Using UniHop with Shopify can help you:

Offer same-day or scheduled local delivery as an add-on to your Shopify checkout experience—without hiring drivers, coordinating routes manually, or running your own delivery operation.
Reduce manual work and operational friction by streamlining how delivery requests get created and dispatched (depending on your setup and delivery volume).
Maintain a white-label experience so the delivery feels like an extension of your brand—especially helpful for stores and brands that want customers to see delivery as coming from the merchant, not a third-party marketplace.

Your best setup depends on how you handle fulfillment today—especially when an order is considered “ready”, how you manage delivery windows, and whether you want delivery requests triggered manually or automatically.

Common setup options

Option A: Manual requests (quickest to start)

If you’re just getting started with local delivery—or you have lower delivery volume—you can create delivery requests manually through our delivery portal once an order is packed a

Question 4

Where do customers place orders—on UniHop or my website?

Accepted Answer

Customers place orders through your website or your normal ordering channel (Shopify, your online store, phone orders, in-store orders, etc.). UniHop provides the delivery service—we do not sell products directly to your customers.

Details

A typical workflow looks like this:

Your customer places an order with your business (through your website, Shopify store, phone, or POS system).
Your team requests delivery through UniHop—either through a manual request or an automated workflow, depending on your setup and volume.
UniHop helps fulfill the delivery by matching the request with the appropriate driver/vehicle and supporting execution through pickup, transit, and drop-off.

API Integration (optional)

For businesses with higher order volume, UniHop can integrate directly with your ordering system through our API. This allows delivery requests to be created automatically when orders are placed or when they reach a specific status (such as “ready for pickup”). API integrations can connect with platforms like Shopify, custom websites, POS systems, or internal order management tools.

If your orders are not automatically integrated with our API, your delivery request process will depend on your business type and how your deliveries are timed.

Here are a few common patterns we often see:

ASAP / On-demand orders

Most common for floral shops, bakeries, fast-casual restaurants, and other businesses where orders become “ready” at unpredi

Question 5

How do I set up batch or recurring deliveries?

Accepted Answer

You can schedule batch deliveries (many deliveries at once) or recurring deliveries (daily/weekly repeats) by using the Batch/Recurring delivery request form and uploading the CSV template provided there. We can set up deliveries in advance — even weeks or months ahead.

Details

Step-by-step: Set up batch or recurring deliveries (CSV upload)

Step 1) Open the Batch/Recurring form

Open the Batch/Recurring delivery request form.
Choose the option for Multiple Deliveries / Batch / Recurring (wording may vary).

Step 2) Download the right CSV template

In the form, download the CSV template.
Pick the template that matches your delivery type:
Standard (most deliveries)
Special Handling (catering/delicate)

| Templates can look slightly different depending on which one you choose. The column order typically doesn’t matter, but the formatting and character limits do.

Step 3) Fill out the CSV (use this checklist)

Open the CSV file and fill in one row per delivery.

A. Delivery timing (important)

Delivery Mode: set to scheduled
Pickup Start Datetime: enter your pickup start time using one of these supported formats: MM/dd/yy HH:mm:ss, MM/dd/yy HH:mm, M/d/yyyy H:mm:ss, M/d/yyyy H:mm, M/d/yyyy h:mm a, M/d/yyyy h:mm:ss a
Pickup End Datetime: leave blank (auto-filled)
Dropoff Start Datetime: leave blank (auto-filled)
Dropoff End Datetime: enter your drop-off end time using the same supported formats

Question 6

Can I cancel a delivery after placing an order?

Accepted Answer

Yes—cancelling a UniHop delivery is often possible, and what you can do usually depends on the current delivery status (for example, whether the order is still waiting for pickup or already in progress). In general, the sooner you reach out, the more flexibility you’ll have, and our Support team can help you quickly understand your options so you can make the best decision.

Details

Cancellation options can vary based on where your delivery is in the process, since different stages involve different levels of driver time, mileage, and effort. Here’s what it typically looks like:

Before pickup / before the delivery starts: If the order has not been picked up yet, cancellation is usually possible, especially if the delivery is still being assigned or the driver hasn’t started traveling to the pickup location. This is often the easiest stage to cancel because the delivery hasn’t begun, and fewer resources have been used.
After pickup / once delivery is in progress: If the driver has already picked up the item—or is actively en route to complete the delivery—cancellation may be limited, and fees may apply. This is because the driver may already have traveled to the pickup location, completed the pickup, or committed time and mileage to the delivery. In these cases, Support can still review what’s possible and explain the best next step based on the situation. If you’re not sure what stage your delivery is in, don’t stress—you don’t have to figure it out alone. Un

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