How do I view and track my orders in the UniHop Portal?

The UniHop Portal gives you a complete picture of each delivery — from the moment you place an order to delivery confirmation.
You can view and track your deliveries directly from the Deliveries section of the portal.

Here’s how:

1. Open the Deliveries page from the portal dashboard.
2. Use the tabs to filter your orders:

• All – View all deliveries
• Upcoming – View scheduled or ongoing deliveries
• Past – View completed deliveries
• Custom – Filter deliveries by a specific date range

3. Use the search bar to quickly find a delivery.
4. You can also filter deliveries by:

• Location
• Status

When do orders appear in my account?

Immediately. As soon as an order is placed, it appears in your portal under Orders. You don't need to wait for the order to be dispatched before it shows up.

What information is available on the order detail page?

• Order ID, status, and creation date
• Pickup and dropoff details, including contacts, addresses, phone numbers, and delivery notes
• Delivery window
• Business location assignment
• Package details (description, declared value, signature requirement, and vehicle size)
• Delivery summary (distance, delivery style, total cost, and tip if applicable)
• Order timeline showing status updates from placement through completion
• Driver information and pickup/dropoff timestamps (when available)
• Actions such as Track Delivery, Copy Link, Report Issue, Download Receipt, and Cancel Order (when eligible)
• Proof of delivery photo

How can I confirm that a driver is assigned?

Find the delivery in the portal and open its order detail page. When a driver has been assigned, their information appears there. This applies to deliveries fulfilled across UniHop's delivery network. If you need to verify the assignment or confirm how many drivers are assigned, contact Support with the customer name, order details, and delivery address.

If a driver cancels, the system continues looking for another available driver until the order is fully canceled. As a result, another driver may be assigned while cancellation is still processing.

Can I see where my driver is in real time?

Yes. Live delivery tracking becomes available after the driver has picked up the order. The order detail page then includes a live map showing the driver's location, and a tracking link and notifications are sent via SMS to the phone number on file.

If the order is already en route and you have not received the tracking link, contact UniHop Support so the tracking details can be verified.

Can I filter or search my order history?

Yes. The Orders page lets you filter by date range, location, and status, and search by order details. You can also export your delivery history — see the separate article on exporting for instructions.

Updated on: 10/08/2026