Pricing & Quotes

• How do I get a delivery quote for my business?

  UniHop delivery quote is tailored to your route, vehicle needs, and delivery style. Submit item and access details for accuracy—ask Support now.Some readers

• How does UniHop pricing work for businesses?

  How does UniHop pricing work for businesses? See delivery pricing by service type, mileage, timing, driver availability, and special handling needs.Few readers

• How should I price my deliveries for my customers?

  Many businesses offset the cost of delivery by charging their customers a delivery fee. The best approach depends on your business model, your customers' expectations, and how you want delivery costs to impact your margins. Most businesses choose one of the following delivery pricing strategies: Include Delivery in Product Pricing Some businesses build delivery costs into the price of their products and advertise delivery as "free." Pros Simple and easy for customers to understandFew readers

• How can I view past payments?

  How can I view past payments? Check your UniHop Portal Billing section to access invoices, payment records, invoice details, and completed payment history.Few readers

Integrations & Setup

• Does UniHop work with Shopify?

  UniHop works with Shopify to power same-day or scheduled local delivery without hiring drivers. Choose manual or automated setups and start delivering faster—learn more.Some readers

• How can I get started with UniHop as a business?

  Get started with UniHop for business delivery. Create your account, add billing, get approved, and start managing deliveries. Sign up now!Some readers

• Do you have an API?

  Scale your delivery operations with UniHop’s API. Automate order creation, manage deliveries more efficiently, and connect UniHop with your existing systems. Get started by exploring our API documentation.Few readers

• How do I get my UniHop API key and connect a partner app?

  Get your UniHop API key from the portal and connect a Shopify app like Zapiet, Bird, or Hailship. Add a payment method under Billing first, or the key is not accepted.Few readers

• How does business billing work with UniHop?

  Learn how UniHop business billing works for ACH, credit card, and debit card payments, including how invoices are handled and what to expect based on your setup.Few readers

• How can I have customers leave feedback on my Google Reviews page after a delivery?

  How to connect Google Reviews to UniHop. Add your Google review link or another review platform so customers can leave feedback after delivery.Few readers

• How do I integrate my website with UniHop?

  How do I integrate my website with UniHop? Connect Shopify, Cartwheel, or your POS using UniHop integrations or the API for custom delivery workflows.Few readers

• Do I need to set delivery fees in Shopify?

  Whether you set a delivery fee in Shopify depends on which app you use with UniHop — Zapiet, Bird, or Hailship. Here's what each one needs, and what UniHop bills you separately.Few readers

Order Management

• Where do customers place orders—on UniHop or my website?

  UniHop delivery workflow keeps sales on your website while UniHop fulfills delivery. Compare ASAP, same-day, and future scheduling—see how it works.Some readers

• How do I set up batch or recurring deliveries?

  UniHop batch and recurring deliveries : Schedule multiple deliveries at once or set daily/weekly repeats using the request form and CSV template. Upload, submit, and plan ahead!Some readers

• Can UniHop handle catering deliveries?

  UniHop catering delivery: Book Special Handling/Catering Pro drivers for large, time-sensitive orders with professional drop-offs, light setup support, and clear delivery windows. Get started today!Some readers

• Which UniHop delivery style is right for my business?

  Find the right UniHop delivery style for your business based on order size, distance, timing, and special handling needs.Some readers

• Can I edit a delivery request after it has been submitted?

  Manage UniHop delivery updates or cancellations for business accounts, including editable details, driver status limits, support help, and added fees if applicable.Few readers

• Why is a delivery request missing from the dashboard?

  UniHop delivery request not showing up? Find common causes, including cancellations, failed orders, dashboard sync issues, and reoptimization.Few readers

• Can I add additional driver compensation?

  Add additional driver compensation for UniHop deliveries involving catering, heavy items, wait times, or complex drop-offs to help attract drivers faster.Few readers

• Why is the status of my delivery "Other"?

  UniHop "Other" status explained. Understand why a delivery may be labeled Other and how to check the final outcome of your order.Few readers

• When do businesses manually request deliveries?

  When do I manually request a UniHop delivery for my business? Use ASAP pickup for ready orders, same-day scheduling, or advance booking for special-handling needs.Few readers

• How can I get help strategizing a delivery?

  How to get help strategizing a delivery with UniHop: contact sales if you're new, or reach your Account Manager or live chat if you're already a customer.Few readers

• What is the order flow for business deliveries?

  UniHop business delivery order flow: request, dispatch to a driver based on order type, pickup, delivery, and text updates with GPS tracking links.Few readers

• How to add a signature requirement to a business delivery?

  How do I require a signature for delivery on UniHop? Enable Handoff Signature and Dropoff Photo in Order Info to confirm the right person received the order.Few readers

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UniHop Portal

• How do I log in to the UniHop Portal?

  How to activate your New UniHop Portal account, create a new password, access existing orders, and resolve login or email issues.Few readers

• How do I view and track my orders in the UniHop Portal?

  View and track UniHop deliveries, monitor driver progress, access delivery details, and filter or search past and active orders.Few readers

• How do I export my delivery history from the UniHop Portal?

  UniHop delivery export guide covering CSV and Excel downloads, order history, delivery details, and multi-location reporting.Few readers

• How do I view and manage billing and invoices in the UniHop Portal?

  UniHop billing guide covering invoice history, payment method management, PDF downloads, and location-specific billing records.Few readers

• How do I manage multiple locations in the UniHop Portal?

  UniHop multi-location management guide covering location setup, billing options, user access, and cross-location order visibility.Few readers

• How do user roles and permissions work in the UniHop Portal?

  UniHop user management guide covering account roles, team member invitations, location-based permissions, and access controls.Few readers

• How do I give a team member access to my stores?

  Each person on your UniHop Portal account only sees deliveries for the stores assigned to them. If a team member can't see deliveries for a store they work with, an account owner or admin can add that store to their login in about a minute. Step 1: Open Manage Users In the menu on the left, click Manage Users. Step 2: Find the person and click the pencil Type theirFew readers