How do user roles and permissions work in the UniHop Portal?

The new portal supports multiple users under one account, each with a role that controls what they can see and do.

What roles are available?

• Admin — full access to all account settings, billing, locations, users, and orders
• Location Manager — can manage orders and settings for their assigned location(s), but not account-wide billing or users
• Team Member — can place and view orders for their assigned location(s)
• Read Only — can view orders and delivery details, but cannot place orders or change settings

How do I add a team member?

• Go to the Manage Users main menu
• Click "Invite User"
• Enter their email address and select a role
• Assign them to one or more locations if applicable
• Click "Send Invite." They'll receive an email to activate their account.

Can a user have different roles at different locations?

Yes! When updating the locations that a user has access to, you can select their permission for each location.

Updated on: 06/17/2026