Why is a delivery request missing from the dashboard?

A delivery request may not appear on your dashboard if it was cancelled, failed to create, is being updated, or your dashboard is not syncing properly.

Details

There are a few common reasons why a delivery request might not show up.

1. The request may have been cancelled before it was dispatched.
2. The request may have failed to create due to invalid or incomplete information.  If this happens, you should receive an update via text, call, or email.
3. The delivery request is being reoptimized by our team. This usually applies to large or long-distance orders.
4. Your dashboard may also be out of sync. A simple refresh can sometimes fix this.

What’s Next?

• Refresh your dashboard first to check for updates.
• Check your email for any alerts about the request.
• If the request is still missing, contact support for help. We can confirm the status and what happened to the delivery.

Updated on: 07/02/2026