Can I make changes to my delivery after placing an order?

Yes, changes may be possible depending on the status of your delivery.

Details

If you need to update your delivery details (such as address, recipient name, contact number, delivery time, or instructions), please contact our Support team through the UniHop platform or email support@unihop.app.

Our team will review your request and guide you based on the current status of your delivery.

If the order has not yet been picked up, changes are usually easier to apply. To move a pickup to ASAP, confirm that the store has marked the order ready, then contact Support with your Order ID and requested pickup time. If the order is still processing, wait for the store’s ready-for-pickup confirmation before requesting an earlier pickup.

If the delivery is already en route (driver assigned or item picked up), changes may be limited. Contact Support immediately so the team can coordinate the updated time with the assigned driver.

Please note that any updates—especially address changes—will depend on the driver’s discretion. If the updated details require additional time or distance, additional compensation may be recommended. All updates are handled on a case-by-case basis depending on feasibility.

What’s next?

Before requesting changes, make sure to:

Double-check your delivery details before placing an order
Submit changes as early as possible
Contact Support immediately if your order is already en route

If you need assistance, contact our Support team through the UniHop platform or email support@unihop.app with your Order ID and updated details.

Updated on: 09/07/2026

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