How do I get help if there's a delivery issue?

If something's gone wrong with a delivery, reach out to support. Click the live chat button in the bottom right corner of your screen — a real person can help you track down your order, sort out a wrong item, or handle any other issue.

Details

Delivery issues can show up in a few different ways. Here are some common ones:

Where is my order?

If you're not sure where your delivery is, support can look up its current status and let you know what's happening.

The app says "completed," but I didn't receive my order

This can happen for a few reasons, like a delivery to the wrong location or a mix-up at drop-off. Support can look into what happened and help you figure out next steps.

I received the wrong item or order

If the item you got doesn't match what you ordered, let support know. They can look into the mix-up and help sort it out.

The driver didn't follow instructions, and I no longer want the order

If a driver handled your order differently than instructed, like taking it out of the bag, and you don't want it anymore, support needs to hear about this directly. They'll look into what happened and help you from there.

What's Next?

• For any of the issues above, reach out to support with your order details.
• Have your order number ready. It'll help speed things up.

Updated on: 08/10/2026