How do I give a team member access to my stores?

Each person on your UniHop Portal account only sees deliveries for the stores assigned to them. If a team member can't see deliveries for a store they work with, an account owner or admin can add that store to their login in about a minute.

Step 1: Open Manage Users

In the menu on the left, click Manage Users.

Step 2: Find the person and click the pencil

Type their name or email in the search box. On their row, click the pencil icon.

Step 3: Tick the stores they should see

A panel opens on the right. Under Assigned Locations, tick each store this person works with. To give them every store on your account, tick Select All.

Leave the box next to each store blank. Blank keeps their current access level. Choosing a role in that box changes what they're allowed to do at that store. You can also skip Custom Permissions.

Step 4: Click Save Changes

Click Save Changes at the bottom of the panel. Their row in Manage Users now lists the stores you assigned.

Step 5: Ask them to refresh

Have them refresh the page, or log out and back in. Deliveries for their stores will now show up.

Opening a new store later?

New stores aren't added to team members automatically, even if you used Select All before. When you add a location, come back to Manage Users and tick it for each person who needs it.

Related articles

• How do user roles and permissions work in the UniHop Portal?
• How do I manage multiple locations in the UniHop Portal?

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Updated on: 10/08/2026