How do I log in and activate my new UniHop Portal account?

If your account has been migrated to the new UniHop Customer Portal, here's how to activate it and log in for the first time.

Steps to activate your account:

1. Visit portal.unihop.app/login
2. Enter the email address associated with your original UniHop account
3. Click "Send Activation Link." An email will be sent to that address.
4. Open the email and click the activation link (check your spam folder if you don't see it within a minute or two)
5. Choose a new password for your portal account
6. You're in. Your past orders and account data are already there.

Why do I need to set a new password?

The new portal uses a different authentication system than the legacy portal. Passwords weren't transferred for security reasons, so you'll set a fresh one on first login.

I didn't receive the activation email. What do I do?

• Check your spam or junk folder
• Make sure you're using the same email address you use with UniHop
• Try requesting the link again from the login page
• If it still doesn't arrive, contact us through live chat at unihop.app or visit help.unihop.app

Can I still use the old portal?

Yes — the legacy portal remains accessible while you transition to the new one. However, we recommend activating your new account as soon as possible. The new portal has more features and will be the primary system going forward.

Updated on: 06/18/2026