I don't recognize a UniHop charge. What should I do?

If you don't recognize a charge from UniHop, don't worry. First, check with your family members, coworkers, or anyone else who may have access to your payment method or UniHop account to see if they recognize the order. If you're still unable to identify the charge, contact UniHop Support so we can help investigate.

Details

An unfamiliar UniHop charge doesn't always mean your payment information was used fraudulently. It may be a delivery placed by someone in your household or business, or a purchase made using a saved payment method.

If you're unsure about a charge, we recommend contacting UniHop Support first. Please provide as much information as possible, including:

• The date and amount of the charge
• The last four digits of the card used
• Any other details that may help identify the transaction

Our team will review the charge and help determine whether it matches an order or account activity. If we confirm that the charge cannot be identified or appears unauthorized, we'll guide you on the next steps, including contacting your bank or card issuer if needed.

What's Next?

1. Check with your family members, coworkers, or anyone who may have placed the order.
2. Contact UniHop Support and provide the transaction details.
3. If the charge cannot be identified or is confirmed to be unauthorized, contact your bank or card issuer to report the transaction and follow their dispute process.
4. Continue monitoring your account for any additional unfamiliar charges.

Reviewing the charge with UniHop first can often help resolve the issue more quickly and avoid unnecessary payment disputes.

Updated on: 07/27/2026