• How soon will I get my refund?

  Learn how to request a refund or claim for canceled, delayed, damaged, or missing deliveries, plus timelines, deadlines, and next steps.Some readers

• What are UniHop’s guidelines?

  Understand UniHop’s platform guidelines for everyone involved in the delivery experience. Learn more!Few readers

• Are deliveries insured?

  Understand UniHop delivery protection, including HNOA insurance, claim requirements, coverage limits, and how refunds or compensation may apply.Few readers

• Can I send a surprise gift without notifying the recipient?

  Learn how to send a surprise gift through UniHop without delivery updates going to the recipient, and how to set up drop-off instructions for a smoother surprise delivery.Few readers

• How do I add an extra tip or leave feedback after my delivery?

  Learn how to add an extra tip to your driver and leave feedback after your delivery.Few readers

• What is the difference between business delivery and shopping delivery?

  Curious, what is the difference between business vs shopping delivery? UniHop explains which service is for businesses and which is for individual customers.Few readers

• Do you deliver alcohol?

  Learn when alcohol delivery is available through UniHop, including age requirements, ID verification, and important order details for business customers.Few readers

• What are UniHop’s business hours?

  UniHop operates 24/7, and live Support is available daily from 5:00 AM to 12:00 AM EDT. Details UniHop’s platform is available anytime, so you can create, schedule, and manage deliveries any day of the week, including weekends and holidays. This allows you to: book deliveries anytime schedule same-day or future deliveries arrange pickups and drop-offs based on your needs For Live Support: We can help with: order updates and tracking dispatch concerns delivery issueFew readers

• How do I reset my password?

  Trouble logging in? Reset your UniHop password, find the reset email, and get help accessing your account.Few readers

• Is proof of delivery available?

  Learn what proof of delivery may be available for UniHop orders, including delivery photos, signature requests, and what happens if a signature cannot be obtained.Few readers