• How soon will I get my refund?

  Learn how to request a refund or claim for canceled, delayed, damaged, or missing deliveries, plus timelines, deadlines, and next steps.Some readers

• What are UniHop’s guidelines?

  Understand UniHop’s platform guidelines for everyone involved in the delivery experience. Learn more!Few readers

• Are deliveries insured?

  Understand UniHop delivery protection, including HNOA insurance, claim requirements, coverage limits, and how refunds or compensation may apply.Few readers

• How do I add an extra tip or leave feedback after my delivery?

  Learn how to add an extra tip to your driver and leave feedback after your delivery.Few readers

• Can I send a surprise gift without notifying the recipient?

  Learn how to send a surprise gift through UniHop without delivery updates going to the recipient, and how to set up drop-off instructions for a smoother surprise delivery.Few readers

• What is the cancellation policy?

  What is UniHop’s cancellation policy? See when cancellation fees apply based on driver assignment, vehicle type, and delivery status.Few readers

• What is the difference between business delivery and shopping delivery?

  Curious, what is the difference between business vs shopping delivery? UniHop explains which service is for businesses and which is for individual customers.Few readers

• How is the distance calculated?

  Learn how UniHop calculates delivery distance using Google Maps, including factors that may affect mileage such as traffic, road closures, and route efficiency.Few readers

• How do delivery windows work?

  How do UniHop delivery windows work? Understand estimated delivery time ranges based on distance, traffic, and the delivery style you choose.Few readers

• What’s the wait fee if the order is delayed?

  Wait fees on UniHop business deliveries start after 15 free minutes at pickup. Standard and Hybrid start at $5; Special Handling, Catering, and Oversize start at $15. Both schedules, when the clock starts, and how to avoid them.Few readers

• How can I return an item?

  Return an item with UniHop by scheduling a pickup and delivery driver for approved store returns, packages, furniture, and personal itemsFew readers

• How is the pickup time set?

  How UniHop calculates pickup times for deliveries based on distance, travel time, driver availability, and scheduled delivery windows.Few readers

• How are additional delivery expenses handled?

  How are additional delivery expenses handled? Understand when UniHop adds delivery costs like tolls, parking, wait time, and other approved driver expenses.Few readers

• What happens if a driver gets in an accident?

  What happens if a UniHop driver gets in an accident? UniHop will try to send another driver to complete delivery. If recovery isn't possible, your order will be refunded.Few readers

• How do I submit a complaint to UniHop?

  Want to file a UniHop complaint? Use live chat for fastest help, include your order ID and incident details, or email support@unihop.app for escalations.Few readers

• Do you deliver alcohol?

  Learn when alcohol delivery is available through UniHop, including age requirements, ID verification, and important order details for business customers.Few readers

• What are UniHop’s business hours?

  UniHop's platform runs 24/7 so you can book and schedule deliveries anytime. Live Support is available daily from 5:00 AM to 12:00 AM ET.Few readers

• How do I reset my password?

  Trouble logging in? Reset your UniHop password, find the reset email, and get help accessing your account.Few readers

• Is proof of delivery available?

  Learn what proof of delivery may be available for UniHop orders, including delivery photos, signature requests, and what happens if a signature cannot be obtained.Few readers