How do delivery windows work?
Every UniHop delivery gets a drop-off window: the time range after your scheduled drop-off time when your order can arrive. How long the window is depends on the delivery style you choose and how far the order is going.
Windows at a glance
Delivery style | 0–15 miles | 15–20 miles | 20+ miles |
|---|---|---|---|
Standard | 20 min | 60 min | 60+ min |
Hybrid | 20 min | 40 min | 60 min |
Special Handling & Catering | 20 min | 20 min | 30 min |
Oversize | 20 min | 20 min | 30 min |
Example: you schedule a Special Handling order for 11:30, and it's going 10 miles. Your window is 11:30 to 11:50.
A few things worth knowing
- Drivers aim for the start of the window. The window is a cushion for traffic and parking, not a target. On long Standard runs, a driver may arrive a little early.
- If your order isn't ready at pickup, the window moves. A driver who waits 15 minutes for the kitchen will arrive up to 15 minutes later too. Wait fees may apply.
- Changes after a driver is dispatched (a new time or address) move the window to match.
- Need a tighter window? Hybrid and Special Handling run on a direct route to your drop-off, so their windows stay short even on longer runs.
What counts as late?
An order is late once it arrives after the end of its window. For catering and Special Handling accounts with a signed Catering Refund & Protection Schedule, late credits are measured from the end of the window. Your schedule lists exactly what you get back.
Still have questions?
Chat with our dispatch team or email contact@unihop.app.
Updated on: 10/05/2026
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