How soon will I get my refund?
Refunds aren't processed in real time. If a delivery needs to be canceled, is significantly delayed, or arrives with damage or missing items, Support can submit a refund/claim request for review that can take within 1–3 business days; if approved, the refund typically appears on your original payment method within 5–10 business days.
Details
For any circumstance in which an order needs to be canceled, there were delays, or the item was damaged upon delivery, Support will submit a refund/claim request detailing the reason and circumstances. Include photos of the damage so they can be attached to the claim.
After submission, UniHop may review the order details, delivery photos, and other available documentation, and may contact the driver for more information. The refund team or escalation team then reviews the claim and provides an update on the next steps. A refund or credit is not guaranteed.
Business accounts
For business accounts, order-value reimbursements are typically issued as account credit unless otherwise agreed in writing. Accounts on invoice or net terms may see an adjustment on a future invoice instead of a payment-method refund.
How long does it take?
Once all required information has been received:
- Claim reviews typically take 1–3 business days.
- If approved, refunds to the original payment method may take another 5–10 business days to appear, depending on your bank or card issuer.
- Account credits (if issued) may appear sooner.
What's next?
To request a review for a refund or claim, contact: support@unihop.app
Please include:
- Order ID (or delivery details)
- A description of the issue
- Any supporting documentation available (photos, merchant confirmation, etc., if applicable)
For reference, see UniHop's Refund & Cancellation Policy.
Updated on: 09/14/2026
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