How do I submit a complaint to UniHop?

If you have an issue with a delivery or your account, the fastest way to get help is by contacting UniHop Support through live chat. Our team will work to resolve your concern, and if additional review is needed, we'll escalate it to the appropriate department.

Details

Most issues can be resolved quickly through our live chat Support team. If your concern requires further investigation, Support will ensure it reaches the appropriate team for review.

If your complaint is specifically about your experience with our Support team, you can email support@unihop.app. Messages sent to this email are reviewed by management for appropriate follow-up.

If you're a larger business customer with a dedicated Account Manager, you may also contact them directly for assistance.

When submitting a complaint, please include as much information as possible, such as:

• Your order or delivery ID (if available)
• The date and time of the incident
• A clear description of what happened
• Any photos, screenshots, or other supporting documents

What's Next?

1. Contact UniHop Support through live chat for the fastest assistance.
2. If your issue requires additional review, Support will escalate it to the appropriate team.
3. If your complaint is about your Support experience, email support@unihop.app.
4. If you have a dedicated Account Manager, you can also reach out to them directly.
5. We'll contact you if we need additional information or have an update on your case.

Our goal is to review every complaint fairly and ensure it reaches the right team for timely resolution.

Updated on: 07/27/2026