How is the pickup time set?

Pickup times are scheduled based on the delivery time to help ensure on-time deliveries.

Details

Pickup times are automatically calculated in relation to the requested delivery time. This ensures that the driver arrives at the pickup location at the right time to complete the delivery as scheduled.

The exact pickup time may vary depending on:

The distance between pickup and drop-off locations
Estimated travel time
Driver availability

In most cases, orders are picked up shortly before the scheduled delivery time to maintain efficiency and avoid delays.

Note: Businesses may also request specific pickup times for Special Handling and route deliveries.

What’s next?

To help ensure smooth delivery:

Make sure the order is ready by the scheduled pickup time
Coordinate with the store for accurate preparation timing
Provide correct delivery details when placing the order

If you need assistance, contact our Support team through the UniHop platform or email support@unihop.app

Updated on: 05/11/2026

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