What’s the wait fee if the order is delayed?
Wait fees apply to business account deliveries when a driver is held at pickup. The first 15 minutes are always free. After that, fees step up in 15-minute increments — starting at $5 on Standard and Hybrid deliveries, and at $15 on Special Handling, Catering, and Oversize.
Wait fees do not apply to individual shopper deliveries.
Details
When the clock starts
Wait time begins at your scheduled pickup time or the driver's arrival, whichever is later.
That means an early driver doesn't start the clock — if a driver arrives at 1:45 for a 2:00 pickup, wait time starts at 2:00. And a late driver doesn't cost you either: if the pickup was scheduled for 2:00 and the driver arrives at 2:20, the clock starts at 2:20.
Standard and Hybrid
Time waiting at pickup | Fee |
|---|---|
0–15 minutes | No charge |
16–30 minutes | $5 |
31–45 minutes | $10 |
46–60 minutes | $15 |
61–75 minutes | $20 |
Each additional 15 minutes | $5 more |
Special Handling, Catering, and Oversize
Time waiting at pickup | Fee |
|---|---|
0–15 minutes | No charge |
16–30 minutes | $15 |
31–45 minutes | $20 |
46–60 minutes | $25 |
61–75 minutes | $30 |
Each additional 15 minutes | $5 more |
These deliveries start higher because the driver is assigned specifically to your order. They're holding that slot for you rather than taking other work, so time spent waiting costs more to cover.
There's no cap
The fee keeps stepping up $5 every 15 minutes for as long as the driver is held. A Standard pickup held for 90 minutes is $25. The same wait on a Special Handling pickup is $35.
Wait fees are applied automatically and appear on your invoice with the delivery.
If the driver cancels instead of waiting
Sometimes a driver will unassign rather than wait — most often on Standard deliveries, where the driver isn't dedicated to your order.
You aren't charged a wait fee when that happens. The delivery is refunded, and we'll schedule another driver if you'd like us to. Just let Support know.
Which schedule applies to your delivery
Standard and Hybrid deliveries use the lower schedule. Special Handling (including Catering Pro) and Oversize deliveries use the higher one.
In practice, wait fees come up most often on Special Handling, Catering, Oversize, and scheduled deliveries, because those use a driver assigned specifically to your order — that driver is holding the slot for you and will generally wait rather than unassign.
Wait fees and cancellation fees are different
A wait fee covers time held at pickup. A cancellation fee applies when a delivery is called off. If a pickup ultimately can't be completed because the order was never released, the delivery may be canceled and a cancellation fee may apply in addition to wait time already accrued.
Helpful resources
- What happens if my order isn't ready at pickup?
- What is the cancellation policy?
- How is the pickup time set?
What's next?
Wait fees are avoidable. Before requesting a delivery:
- Confirm the order is genuinely ready, not just confirmed or in progress. This is the single biggest cause of wait time.
- Build prep time into the schedule. If the kitchen needs another 20 minutes, schedule pickup 20 minutes later rather than hoping the driver runs behind.
- Tell us early if something slips. A message to Support before the driver arrives is usually enough to move the pickup.
If a wait fee was applied and you don't think it should have been, contact Support with your order details and we'll review it.
Updated on: 08/07/2026
Thank you!